Christmas 2026
Santa Photos
T&Cs.
1. Booking and payment
Each session costs $55 (including GST) and is paid in full when you book, through our secure online checkout. Your booking is confirmed once payment goes through and you receive your confirmation email. One booking is one 10-minute session.
2. What's included
A 10-minute session with Santa in our Christmas set, with a photographer. Your photos are supplied as taken, with no retouching or prints, and are AirDropped to your phone on the day.
3. Group size
Each booking covers up to 8 people, plus pets. Larger groups need a second booking.
4. Arrival and late arrivals
Please arrive 5 minutes before your session and wait in the lounge until the family before you is finished. Sessions run back to back, so we can't extend your session if you arrive late. If you miss your time, you'll wait for the next free spot that day. If there isn't one, your booking is forfeited.
5. No-shows
If you don't attend your session, your booking and your $55 are forfeited.
6. Rescheduling and transfers
- More than 5 days before your session: you can reschedule to another available time using the link in your confirmation email, or by emailing contact@thatcreativehub.au. New times are subject to availability.
- Within 5 days of your session: we can't move your booking, as spots are limited. You can transfer it to a friend or family member instead. Just email contact@thatcreativehub.au with their name before the session.
7. Cancellations and refunds
Santa sessions are non-refundable, except where we're required to provide a refund under the Australian Consumer Law. The refund schedule in our general Terms and Conditions doesn't apply to Santa sessions.
8. If we need to move or cancel a session
If we have to cancel a session (for example, because of illness, a power outage or an emergency), we'll contact you as soon as we can and offer you a new date and time.
Santa days run on minimum numbers. If a day doesn't get enough bookings, we may move your session to another Santa date. We'll let you know as early as we can and work with you to find a new time that suits.
In either case, if none of the available times suit you, we'll refund your $55 in full.
9. Children
Children must be supervised by a parent or guardian at all times while at the Hub. Every child is different, and we can't guarantee that every child will smile, sit with Santa or cooperate during the session. Photos are supplied as taken, and sessions aren't refunded or extended if a child is unsettled.
10. Pets
All pets are welcome. They must be on a lead or carried at all times. Owners are responsible for their pet's behaviour, safety and any damage they cause. If a pet makes a mess in the Hub, a cleaning fee of up to $120 may apply. We may ask that a distressed or aggressive animal wait outside.
11. Photo delivery and storage
Photos are AirDropped to you on the day, so please bring an iPhone or another device that can receive AirDrop. If you can't receive AirDrop, we'll email your photos to your booking email address within 48 hours. Please check your spam folder. We keep your photos for 30 days after your session, then permanently delete them, so please save them straight away.
12. Your photos and privacy
We will never use your Santa photos on our website, social media or in any marketing. They're used only to deliver them to you. Your personal information is handled in line with our Privacy Policy. Security cameras operate in shared and common areas of the Hub.
13. Behaviour and safety
Please treat Santa, our team and other families with respect. We may end a session without a refund if behaviour is unsafe or inappropriate. Smoking, vaping and alcohol aren't allowed in the studio, food and drink aren't allowed on the set, and props and furniture mustn't be climbed on.
14. Belongings, damage and liability
You're responsible for your belongings, and for any damage caused by your group or your pets. To the extent permitted by law, That Creative Hub isn't liable for loss, damage or injury that we didn't cause. Nothing in these terms excludes or limits your rights under the Australian Consumer Law.
15. Parking
Please park on the street (Hewitt Way) and walk in. The car park in front of the studio is for staff.
16. Changes to these terms
We may update these terms from time to time. The version on our website when you made your booking applies to that booking.
Questions?
Email contact@thatcreativehub.au or call 0468 061 614.